Capstan Works

Case Studies

Real engagements, anonymized. We publish named case studies only with written client permission, so until then the work speaks without the logo.

Each study below describes a real problem, the data-engineering approach we took, and the outcome. Client names, portal identifiers, and source-system details are deliberately removed.

Workflow consolidation in a 189-automation portal

Sector: B2B SaaS (anonymized)

Problem: An accumulated 189 active workflows that the operating team could no longer fully explain, with multiple automations writing the same lifecycle stage field.

What we did: Inventoried every workflow, built a property write map to surface conflicts, and produced a kill list of orphaned automations with no current owner.

Outcome: A documented, single-owner-per-workflow estate and a quarterly governance cadence to keep sprawl from returning.

Read the related method write-up →

13-phase CRM migration, 11.8k records, 679 merges

Sector: Professional services (anonymized)

Problem: A migration into HubSpot at risk of orphaned records and fragmented activity history from duplicate contacts.

What we did: Sequenced loads in dependency order, treated deduplication as a planned phase with a survivorship rule, and checkpointed after every phase for recoverability.

Outcome: A recoverable migration where activity history consolidated onto surviving records instead of splitting across duplicates.

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Funnel reporting rebuilt after lifecycle stage drift

Sector: B2B services (anonymized)

Problem: Quarter-over-quarter conversion swings that turned out to be definition changes, not performance changes, because stage meanings had drifted.

What we did: Audited the value-to-label mapping, reconstructed stage transition history, and built a translation layer so legacy values reported forward correctly.

Outcome: Funnel conversion reports that compare like populations and a written definition per stage to prevent re-drift.

Read the related method write-up →

Want a named reference?

We are happy to arrange direct references once an engagement is complete and permission is in place. Start with a Data Foundation Audit or read the field notes to see how we work.

Start with the data layer.

Most HubSpot problems are data problems wearing a reporting costume. A Data Foundation Audit turns “the numbers feel off” into a prioritized, fundable backlog.

Explore the Data Foundation Audit